At Mubarak Haj & Umrah Service (“Company”, “we”, “our”, “us”), we are committed to protecting your personal information and maintaining your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, interact with our team, or register for Hajj/Umrah services from any country.

By using our website or submitting your information, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information (Provided by You)

• Full name

• Passport details

• National ID (Aadhaar/PAN for Indian pilgrims)

• Contact details (phone number, email address, country of residence)

• Photographs (for visa documentation)

• Emergency contact details

• Religion (only as required for Hajj eligibility)

• Medical/fitness information (as required by Saudi health guidelines)

• Travel history and preferences

B. Automatically Collected Information

When you visit our website, our system may collect:

• IP address and device information

• Browser type and operating system

• Pages visited and time spent

• Cookies and analytics data

• Location (general region, not precise coordinates)

C. Communication Data

If you contact us via WhatsApp, email, forms, or phone:

• Message history

• Inquiry details

• Customer service notes

2. How We Use Your Information

We use your information for the following purposes:

A. Hajj & Umrah Processing

• Registration for Hajj 2026

• Visa/MOFA processing

• Masar/e-Hajj platform registration

• Biometric appointments

• Flight, hotel, transportation, and Moallim arrangements

B. Communication

• Sending booking confirmations

• Providing Hajj updates, guidelines, and instructions

• Customer service and support

C. Legal & Compliance

• Identity verification

• Compliance with Indian & Saudi Hajj regulations

• Records required for immigration or ministry approvals

D. Website Improvement & Analytics

• Improving user experience

• Understanding visitor behavior

• Google Ads performance tracking (without personally identifying you)

E. Safety & Security

• Fraud prevention

• Account verification

• Ensuring safe travel arrangements

3. Legal Basis for Processing (International Compliance)

Depending on your country, we process your information under:

• GDPR / UK-GDPR lawful bases (EU & UK residents)

• CCPA/CPRA (California, USA)

• PDPA (UAE, Singapore, Malaysia)

• General consumer privacy laws in other jurisdictions

We only collect information required for legitimate operational, legal, and religious-travel purposes.

4. Sharing of Information

We may share your information only with trusted parties involved in the Hajj process:

A. Saudi Authorities

• Ministry of Hajj & Umrah

• Saudi Immigration

• Masar / e-Hajj portal

• Medical and vaccination systems

• Moallim service providers

B. Travel Partners

• Airlines

• Hotels & accommodation partners

• Transportation companies

C. Government Authorities

Where required by law of:

• India

• Saudi Arabia

• Your home country (if applicable)

D. Technology Service Providers

• Website hosting

• Email/communication services

• WhatsApp Business API

• Cloud-based documentation systems

We never sell your data to advertisers or third-party marketing companies.

5. International Data Transfers

Because Hajj is an international religious journey, your data may be transferred to:

• India

• Saudi Arabia

• The country you depart from

• Secure third-party servers outside your region

All such transfers comply with global data-protection requirements and are performed securely.

6. Data Protection & Security

We follow globally accepted security standards to protect your data:

• Encrypted storage

• Secure SSL website

• Restricted access for staff

• Regular system monitoring

• Safe document-handling procedures

However, no system can guarantee 100% security. In the unlikely event of a security incident, we will take prompt action as per law.

7. Data Retention

We retain your information only for:

• The duration required to complete Hajj/Umrah services

• Legal/regulatory needs (Indian and Saudi requirements)

• Record-keeping for statutory audits

After this, data is stored securely or deleted as per legal obligations.

8. Your Rights (Depending on Your Country)

You may have rights to:

• Access the data we hold about you

• Correct inaccurate information

• Request deletion (where legally allowed)

• Restrict or object to processing

• Withdraw consent for marketing

• Opt out of non-essential cookies

EU/UK residents have full GDPR/UK-GDPR rights which are honored.

9. Cookies & Tracking Technologies

Our website may use cookies for:

• Site functionality

• Analytics (Google Analytics, Ads measurement)

• Performance tracking

• Improving user experience

You can disable or manage cookies through your browser settings.

10. Links to External Sites

Our website may contain external links (YouTube, social media, etc.).
We are not responsible for the content or privacy practices of those websites.

11. Children’s Privacy

Our services are intended for adults eligible to perform Hajj.
We do not knowingly collect information from minors below the permissible age defined by respective laws.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in laws, regulations, or operational requirements.
Revisions will be posted on the website with the updated “Last Updated” date.

13. Contact Us

For questions, corrections, or privacy-related requests, you may contact:

📧 Email: info@mubaraktravels.com
📞 Phone: +91 76750 81119
🏢 Office Address: Nampally, Hyderabad, Telangana, India – 500001

We aim to respond within a reasonable timeframe based on international privacy guidelines.